Created dateJul 02, 2010 Last editJul 02, 2010 at 8:57 PM
by Olson Perry; Source: NAC Communication [News]
There were close to 500 Contemporary Services Corporation (CSC) employees meandering the halls, elevators, and entrances at the Georgia Dome throughout the General Conference Session. They usher, control crowds, collect tickets, check baggage, and provide security for close to 75,000 delegates, guests, and officials. This CSC event staff, wearing yellow shirts and black pants have been the talk of the Session. Pleasant, positive, nice, helpful, kind, and efficient are words used to describe the staff members who accept their responsibilities to welcome their guests.
Greg Overstreet, CSC Atlanta branch manager, emphasizes three philosophical approaches to his guests. The perception of the customers as guests attending a party is emphasized to the staff. There is a team focus on excellence. A visitor should receive kindness at the gate. That same kindness should be received as bags are checked. And, kindness should again be experienced in the elevator. The Dome is considered home to the CSC staff. “Guests visiting our home should be treated well.” The third philosophical approach is training that includes “taking care of our guests, realizing rude approaches affects all, and understanding that we want people to return for a repeat experience,” Overstreet says.
CSC worker, Duncan Bevin and retired auto worker, wants his guests “to return for the next event. It may be a Falcons or Braves game; or perhaps a concert. I want them to return.”
“It’s a combination,” says Delores Brown, another CSC employee, “CSC hires people who love people and are pleasant to be around. Then we are taught to enhance those skills as we work with others. I love my job.”
CSC employs 55,000 workers throughout 42 branch offices. Damon Zumwalt, founder and owner, started the company 42 years ago. His philosophy is that a guest should experience the same positive treatment even though the staff changes.
